Frequently Asked Questions

One cleaner operating multiple robots with one app. Cleaning made easy.
How long does it take to operate the LeoBot effectively?
The setup time for autonomous cleaning—depending on the size and complexity of the location—takes 1–3 hours. For manual-mode cleaning, it takes 3–5 minutes from powering on and logging in to operate. For autonomous cleaning, it takes 3–5 minutes from powering on, logging in, and selecting the area to clean.
How long does it take to operate the R12 Rex effectively?
The setup time for autonomous cleaning—depending on the size and complexity of the location—takes 0.5–2 hours. For manual-mode cleaning, it takes under 3 minutes from powering on and logging in to operate. For autonomous cleaning, it takes under 3 minutes from powering on, logging in, and selecting the area to clean.
How long does it take to operate the R3 effectively?
The setup time for autonomous cleaning—depending on the size and complexity of the location—takes 0.5–2 hours. For manual-mode cleaning, it takes under 3 minutes from powering on and logging in to operate. For autonomous cleaning, it takes under 3 minutes from powering on, logging in, and selecting the area to clean.
What industries best suit the LeoBots?
The LeoBots are perfect for cleaning indoors and have been successfully deployed across the world in these industries and spaces: ● Attractions ● Commercial Buildings ● Educational Institutions ● Gyms / Indoor Stadiums ● Healthcare ● Hospitality ● Manufacturing ● Office Buildings ● Retail & Shopping Centres ● Supermarkets ● Transit & Airports
What industries best suit the R12 Rex?
The R12 Rex excels in large indoor areas and has been successfully deployed across the world in these industries and spaces: ● Warehouses ● Carparks ● Convention Centres ● Sports Halls ● Factory Floors ● Manufacturing ● Transit & Airports
What industries best suit the R3 Scrub?
The R3 is an outstanding choice for the indoors and has been successfully deployed across the world in these industries and spaces: ● Food Courts ● Educational Institutions ● Healthcare ● Hospitality ● Office Buildings ● Retail & Shopping Centres ● Supermarkets ● Transit & Airports
What languages does the robots support?
As of December 2022, Our robots support the following languages: English, Chinese, Dutch, Estonian, Finnish, French, German, Hebrew, Hindi, Italian, Japanese, Polish, Spanish, Malay, Tamil, Romanian, Lithuanian, Hungarian, Latvian As LionsBot expands across the world, we look to continue adding support for more languages. Please contact us for further details.
Can the LeoBot's cleaning plans be updated if my floor layout changes?
Definitely. The cleaning plans can be updated by the dealer or a trained end-user by amending the map on the LionsCloud command centre. This updated map can then be downloaded via the cloud to all the robots at the worksite at the press of a button. For layouts that undergo major changes, we are able to use the LeoBots to create a new map, and update the cleaning paths and zones with the help of the dealer or the LionsBot support team. Otherwise, the robot will automatically take note of minor changes and adapt accordingly during regular operations.
Can the R12 Rex's cleaning plans be updated if my floor layout changes?
Definitely. The dealer or a trained end-user can use one of two methods to update the cleaning plans: ● LionsBot proprietary desktop application Map Editor: A tool for creating and adjusting any new cleaning plans of a worksite map. Whenever a worksite map is finalised, the end-user can simply upload the map to their robot. ● Rex Touchscreen MapEditor: The map can be amended on the spot with Rex's touchscreen MapEditor. For layouts that undergo major changes, we are able to use the R12 Rex to create a new map, and update the cleaning paths and zones with the help of the dealer or the LionsBot support team. Otherwise, the robot will automatically take note of minor changes and adapt accordingly during regular operations."
Can the R3 Scrub's cleaning plans be updated if my floor layout changes?
Definitely. The dealer or a trained end-user can use one of two methods to update the cleaning plans: ● LionsBot proprietary desktop application Map Editor A tool for creating and adjusting any new cleaning plans of a worksite map. Whenever a worksite map is finalised, the end-user can simply upload the map to their robot. ● R3 Touchscreen MapEditor The map can be amended on the spot with Rex's touchscreen MapEditor. For layouts that undergo major changes, we are able to use the R3 to create a new map, and update the cleaning paths and zones with the help of the dealer or the LionsBot support team. Otherwise, the robot will automatically take note of minor changes and adapt accordingly during regular operations.
How often do maintenance check-ups need to be conducted?
It's recommended for the robots to undergo a quick maintenance daily to ensure all parts are clean and functioning properly for optimal performance. Every 4 months, it is necessary to schedule the robots for a preventive maintenance performed by LionsBot-trained and certified technicians to check for any physical damage and assess their operability. Contact us for more information about the warranty and service packages available.
Does the robot need to be serviced?
Yes, they need to be serviced to ensure performance is not compromised. Contact us to find out more about the various warranty and service packages available.
Can the robots get support remotely?
Yes. LionsBot values the safe and secure operation of the robots. In the event of any issue, users can contact the Robot Support Team and get their assistance to resolve the issue remotely. The presence of the user next to the robot is mandatory and is ensured using the 2FA.
Can the robot operate on uneven ground?
The robots are designed to handle minor surface uneveness. However, in extreme scenarios, cleaning performance may be affected.
Can the robot clean carpeted floors?
The LeoVac is designed for dry cleaning and is capable of cleaning carpeted floors.
What floor surfaces are most suitable for the LeoBot?
Each LeoBot is designed to tackle different types of floor surfaces. Their capabilities are as follows: ● LeoScrub: Concrete, Smooth Screed, Tiled Floor, Vinyl, Marble, Granite ● LeoMop: Tiled Floor, Vinyl, Marbe, Granite, Epoxy ● LeoVac: Vinyl Floor, Wooden Floor, Carpets, Epoxy ● LeoPull: Concrete, Epoxy, Tiles, Marble, Granite, Carpet As our LeoBots can clean a variety of floor surfaces, feel free to contact us if you have any queries regarding their suitability to clean the floor in question.
What floor surfaces are most suitable for the R12 Rex?
Each R12 Rex is designed to tackle different types of floor surfaces. Their capabilities are as follows: ● R12 Rex Scrub: Concrete, Smooth Screed, Tiled Floor, Marble, Granite ● R12 Rex CS: Concrete, Smooth Screed, Tiled Floor, Marble, Granite
What floor surfaces are most suitable for the R3?
Each R3 is designed to tackle different types of floor surfaces. Their capabilities are as follows: ● R3 Scrub: Concrete, Smooth Screed, Tiled Floor, Marble, Granite, Vinyl, Epoxy ● R3 Vac: Vinyl Floor, Wooden Floor, Carpets, Epoxy, Tiled
Could someone tamper with the robot's hardware?
Although our robots support fully-automated cleaning, we recommend having a local operator supervising as it cleans. This is to mitigate the risk of malicious acts made possible by unrestricted access to the robot and specific tools to access and tamper with internal hardware (moving sensors, cutting wires, and so on).
Where is the data captured by the robot stored?
The LeoBots capture real-time telemetry data and operation performance data and sync them to the cloud for data analytics and report generation. Data from in-depth sensors and video logging processes are logged and stored on robot's internal hard-drives, the blackbox. Blackbox data is only recovered for auditing purposes, where they serve as activity evidence. However, we are happy to discuss alternative options, if necessary, to conform with corporate IT policies or regional regulatory requirements.
Is a Wi-Fi connection a mandatory requirement for the LeoBot?
No. The LeoBots can operate on 3G, 4G LTE, or WiFi networks. In most cases, a 4G network is sufficient.
Is a Wi-Fi connection a mandatory requirement for the R12 Rex?
No. The R12 Rex can operate on 3G, 4G LTE, or WiFi networks, and in both online or offline mode In offline mode, users can deploy the R12 Rex to clean via the touchscreen interface with user authentication. In online mode, users enjoy features such as the following: ● Sending the R12 Rex on cleaning mission remotely via the LionsClean app ● Robot mission notifications ● Remote monitoring via the dashboard ● Reports for cleaning usage
Is a Wi-Fi connection a mandatory requirement for the R3 Scrub?
No. The R3 can operate on 3G, 4G LTE, or WiFi networks, and in both online or offline mode In offline mode, users can deploy the R12 Rex to clean via the touchscreen interface with user authentication. In online mode, users enjoy features such as the following: ● Sending the R12 Rex on cleaning mission remotely via the LionsClean app ● Robot mission notifications ● Remote monitoring via the dashboard ● Reports for cleaning usage
What safety features does the LeoBot have?
LeoBots are designed with software-based and hardware-based safety features. Software-based safety features include LiDAR, sonars, and computer vision that detect obstacles and human movement to avoid them or stop altogether. If any software-based safety features are triggered, the robot can autonomously resume operations afterwards when it determines it safe to do so. Hardware-based safety features include an emergency stop button, safety bumper and electronic brake. If any hardware-based safety features are triggered, all moving parts of the robots will be stopped immediately and can only be resumed with user intervention. The user will be notified via the app of the safety feature that was triggered. Our robots also cannot be used or moved without verification through logging into the LionsClean app.
What safety features does the R12 Rex have?
The R12 Rex is designed with software-based and hardware-based safety features. Software-based safety features include automotive-grade 3D LiDAR, 2D LiDAR, sonars, and four depth cameras to achieve 360-degree visibility. WIth LionsBot's proprietary AI computer vision model, we can detect obstacles and human movement and to avoid them or stop altogether. When the robot perceives it unsafe to proceed in its current surrounding, it will pause cleaning operations. It will autonomously resume operations afterwards when it determines it safe to do so. Hardware-based safety features include an emergency stop button, safety bumper, and electronic brake. If any hardware-based safety features are triggered, all moving parts of the robots will be stopped immediately and can only be resumed with user intervention. The user will be notified via the app of the safety feature that was triggered. Our robots also cannot be used or moved without verification through logging into the LionsClean app.
What safety features does the R3 Scrub have?
The R3 is designed with software-based and hardware-based safety features. Software-based safety features include 2D LiDAR, sonars, and depth cameras to achieve 360-degree visibility. WIth LionsBot's proprietary AI computer vision model, we can detect obstacles and human movement and to avoid them or stop altogether. When the robot perceives it unsafe to proceed in its current surrounding, it will pause cleaning operations. It will autonomously resume operations afterwards when it determines it safe to do so. Hardware-based safety features include an emergency stop button, safety bumper, and electronic brake. If any hardware-based safety features are triggered, all moving parts of the robots will be stopped immediately and can only be resumed with user intervention. The user will be notified via the app of the safety feature that was triggered. Our robots also cannot be used or moved without verification through logging into the LionsClean app.

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