Frequently Asked Questions

One cleaner operating multiple robots with one app. Cleaning made easy.
How long does it take to operate the robot effectively?
The setup time for autonomous cleaning—depending on the size and complexity of the location—takes 0.5–3 hours. For manual-mode cleaning, it takes between 3–5 minutes from powering on and logging in to operate. For autonomous cleaning, it takes between 3–5 minutes from powering on, logging in, and selecting the area to clean.
What industries best suit the robot?
Our robots are an outstanding choice for the both large and small-scale indoor areas, and have been successfully deployed across the world in these industries and spaces: ● Attractions ● Carparks ● Commercial Buildings ● Convention Centres ● Educational Institutions ● Food Courts ● Gyms / Indoor Stadiums ● Healthcare ● Hospitality ● Manufacturing ● Office Buildings ● Retail & Shopping Centres ● Sports Halls ● Supermarkets ● Transit & Airports ● Warehouses
What languages does the robots support?
As of December 2022, Our robots support the following languages: English, Chinese, Dutch, Estonian, Finnish, French, German, Hebrew, Hindi, Italian, Japanese, Polish, Spanish, Malay, Tamil, Romanian, Lithuanian, Hungarian, Latvian. As LionsBot expands across the world, we look to continue adding support for more languages. Please contact us for further details.
Can cleaning plans be updated if my floor layout changes?
Definitely. The dealer or a trained end-user can use one of two methods to update the cleaning plans: ● LionsBot proprietary desktop application Map Editor: A tool for creating and adjusting any new cleaning plans of a worksite map. Whenever a worksite map is finalised, the end-user can simply upload the map to their robot. ● Touchscreen MapEditor: The map can be amended on the spot with robot's touchscreen MapEditor. For layouts that undergo major changes, we are able to use the robot to create a new map, and update the cleaning paths and zones with the help of the dealer or the LionsBot support team. Otherwise, the robot will automatically take note of minor changes and adapt accordingly during regular operations.
How often do maintenance check-ups need to be conducted?
It's recommended for our robots to undergo a quick maintenance daily to ensure all parts are clean and functioning properly for optimal performance. Every 4 months, it is necessary to schedule the robots for a preventive maintenance performed by LionsBot-trained and certified technicians to check for any physical damage and assess their operability. Contact us for more information about the warranty and service packages available.
Does the robot need to be serviced?
Yes, they need to be serviced to ensure performance is not compromised. Contact us to find out more about the various warranty and service packages available.
Can the robots get support remotely?
Yes. LionsBot values the safe and secure operation of the robots. In the event of any issue, users can contact the Robot Support Team and get their assistance to resolve the issue remotely. The presence of the user next to the robot is mandatory and is ensured using the 2FA.
Can the robot operate on uneven ground?
The robots are designed to handle minor surface unevenness. However, in extreme scenarios, cleaning performance may be affected.
Can the robot clean carpeted floors?
The LeoVac is designed for dry cleaning and is capable of cleaning carpeted floors, while the R3 Vac is designed to to clean both carpeted and hard floors.
What floor surfaces are most suitable for the robot?
Each of our robots is designed to tackle different types of floor surfaces. Their capabilities are as follows: ● LeoScrub: Concrete, Smooth Screed, Tiled Floor, Vinyl, Marble, Granite ● LeoMop: Tiled Floor, Vinyl, Marbe, Granite, Epoxy ● LeoVac: Vinyl Floor, Wooden Floor, Carpets, Epoxy ● LeoPull: Concrete, Epoxy, Tiles, Marble, Granite, Carpet ● R12 Rex Scrub / R12 Rex CS: Concrete, Smooth Screed, Tiled Floor, Marble, Granite ● R3 Scrub / R3 Scrub Pro: Concrete, Smooth Screed, Tiled Floor, Marble, Granite, Vinyl, Epoxy ● R3 Vac: Vinyl Floor, Wooden Floor, Carpets, Epoxy, Tiled As our robots can clean a variety of floor surfaces, feel free to contact us if you have any queries regarding their suitability to clean the floor in question.
Could someone tamper with the robot's hardware?
Although our robots support fully-automated cleaning, we recommend having a local operator supervising as it cleans. This is to mitigate the risk of malicious acts made possible by unrestricted access to the robot and specific tools to access and tamper with internal hardware (moving sensors, cutting wires, and so on).
Where is the data captured by the robot stored?
Our robots capture real-time telemetry data and operation performance data and syncs them to the cloud for data analytics and report generation. Data from in-depth sensors and video logging processes are logged and stored on robot's internal hard-drives, the blackbox. Blackbox data is only recovered for auditing purposes, where they serve as activity evidence. However, we are happy to discuss alternative options, if necessary, to conform with corporate IT policies or regional regulatory requirements.
Is a Wi-Fi connection a mandatory requirement?
No. Our robots can operate on 3G, 4G LTE, or WiFi networks, and, depending on the robot, in both online or offline mode In offline mode, users can deploy our robots to clean via the touchscreen interface with user authentication. In online mode, users enjoy features such as the following: ● Sending the robot on cleaning mission remotely via the LionsClean app ● Robot mission notifications ● Remote monitoring via the dashboard ● Reports for cleaning usage
What safety features does the robot have?
Our robots are designed with software-based and hardware-based safety features. Depending on the robot, software-based safety features include automotive-grade 3D LiDAR, 2D LiDAR, sonars, and depth cameras to achieve 360-degree visibility. WIth LionsBot's proprietary AI computer vision model, we can detect obstacles and human movement and to avoid them or stop altogether. When the robot perceives it unsafe to proceed in its current surrounding, it will pause cleaning operations. It will autonomously resume operations afterwards when it determines it safe to do so. Hardware-based safety features include an emergency stop button, safety bumper, and electronic brake. If any hardware-based safety features are triggered, all moving parts of the robots will be stopped immediately and can only be resumed with user intervention. The user will be notified via the app of the safety feature that was triggered. Our robots also cannot be used or moved without verification through logging into the LionsClean app.
Can the robot detect and avoid obstacles and people?
Yes! Apart from the LeoBots, our robots peceive the environment in 3D with help from an advanced camera system as well as 360-degree coverage of data points from LiDAR and depth cameras. With the LionsBot AI system, our robots can perceive surrounding objects, detect and recognise human and non-human objects, and dangerous environments such as staircases, escalators, uneven floors, and so on. The on-board smart Active Track system is able to understand and track whether obstacles are stationary or moving, and predict movement trajectories to allow our robots to perform reactive dynamic obstacle avoidance. With the help of fused sensory information from onboard sensors, our robots are able to detect obstacles as low as 10 cm from the ground in their cleaning path. With an accurate detection system and precise navigation control, they can plan an avoidance path closely around obstacles, navigating confidently around them without the risk of impact.
What other measures are employed to secure the robots?
For robot-level security: 1. Wireless communication device is secured with WPA network authentication 2. Robot Processing Unit OS user authentication 3. Robot Processing Unit actively blocks third-party physical port access and networking TCP ports. The robot processing unit only accepts LionsBot-approved controllers designed from LionsBot 4. Robot cloud communication and software OTA updates are managed by LionsBot with dedicated authentication certifications Via the LionsBot app / dashboard 1. Identification and authentication through a central service 2. Encryption for data at motion (TLS) and data at rest (AES256) 3. Roles Based Access Control (RBAC) ● Least privileges and separation of duties to segregate user groups ● Administrator control ensures consistency in best practices ● Two Factor Authentication (2FA) is required to access the robot The R3 and R12 Rex cannot be powered on without the insertion of a physical key, and cannot be operated via the touchscreen without logging into a password-authenticated account.
Do the robots require additional sets of batteries?
It is entirely optional as our robots are fast-charging and power efficient. For example, as the R3 only takes two hours to charge to full, it is unnecessary to have additional sets of batteries. The R12 Rex's battery can be swapped using a battery trolley if round-the-clock cleaning is required. The R3 and R12 Rex also have docking stations for autonomous charging when it is not deployed to clean.
Where can I purchase parts, accessories and consumables for the robot?
You may purchase official parts and consumables by reaching out to your sales consultant. They will advise you on the available parts relevant to your robot model. Alternatively, you can email hello@lionsbot.com with your request and we will get back to you within 2 business days. Customers who purchased a robot from one of our distributors should contact them for details of available parts, accessories, and consumables.
What type of floor cleaning detergent is needed?
The R12 Rex can use both light and heavy cleaning detergent, depending on the floor type. It also has a defoaming chemical dousing system for counteracting the use of foamy detergents. For the LeoBots and R3, we recommend using either Z Water or a non-foaming, residue-free cleaning detergent. This is important as apart from the R12 Rex, our robots use very little water.
What happens if the robot makes an error?
We’re sorry to learn that the robot was unable to complete its task. This may be linked to a hardware issue or a software issue. As it is difficult to narrow down the exact issue and corresponding solution in this FAQ, you may wish to seek support from your local dealer. Alternatively, you can contact our HQ—please visit https://www.lionsbot.com/support-warranty for more details. You will be provided with comprehensive support on a 24/5 basis.
What should the robot not be made to clean or vacuum?
While the R3 Vac is capable of vacuuming debris such as paper bits, condiments, food crumbs, styrofoam bits, hair and lit, dust and dirt, and small wrappers, it should not be used to vacuum sharp objects, stationery, magnetic objects, or liquids.

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