Yes, definitely. LionsBot values safe and secure operation of our LeoBots, so in the event of any issue, users can contact the Robot Support Team to get instant assistance to resolve the issue remotely. To ensure security, the presence of the user near the robot is mandatory and is ensured using the 2FA.
Yes, of course! Our LeoBots can be monitored in real-time by authorised supervisors, building management, or cleaning contractors. The LionsCloud dashboard allows for real-time monitoring of the robot’s status, current cleaning operation, current location, and sensor status—allowing the end customer to have full control and visibility of their robots without needing to rely on LionsBot for monitoring.
For optimal performance, Leobots should undergo a quick daily maintenance to ensure clean brushes, pads, squeegee, tanks, etc. Scheduled preventive maintenance should be done once every 4 months by a LionsBot Certified Technician to check for any physical damage.
Contact us today to find out more about the various warranty and service packages available.
Strong and complex password requirements are needed to access the LionsCloud Dashboard. HTTPS is used to secure communication between users and LionsCloud Dashboard application services. The data is encrypted in transit so that malicious parties are unable to observe and steal the user’s data and uses AES-256 encryption at rest to protect and secure the data.
Account registration is tightly controlled, with permissions only given to Administrators of respective distributors, dealers and companies. Only registered users are able to access the LionsCloud Dashboard and LionsClean App.
The personal information of users is also masked to enhance data privacy and only their respective companies are able to access the data in full. Role-based access control is also implemented to segregate and restrict access of information respectively, enhancing data privacy and ensuring only authorized users are allowed to access certain data and perform certain tasks.
Additionally, our LionsCloud Dashboard segregates environments geographically to prevent and minimize global data breaches.
We communicate via Wi-Fi, 3D & 4G LTE networks. Our data brackets are optimised and relatively small, so a 4G connection is often sufficient to operate.
No. A 4G network is often sufficient.
Yes, our LeoBots support WiFi WPA2 enterprise encryption.
Yes, we generally recommend using a 4G cellular data connection, however in the absence of that, Wi-Fi or the offline app can be used to access the robot too.
LeoBots are equipped with an industry-standard network gateway supporting Wi-Fi, 3G and 4G network connections. Wi-Fi network connections are recommended for optimal reliability, with cellular data connections optionally supported for network failure in Wi-Fi cold spots. Our LeoBots are also equipped with an Ethernet port, reserved purely for diagnostic support.
LionsBot is committed to providing the highest levels of network and data security. All LeoBots are protected by a firewall, with a couple of ports open for authorized connections. All LeoBots carry a unique private key to authorise data transfer between LeoBots and LionsCloud, which is encrypted using modern TLS encryption protocols.
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